Terms & Conditions

By accessing and using the IslandPass website (islandpass.gr), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services. These terms apply to all visitors, users, and customers who access or use the website.

IslandPass (islandpass.gr) operates as a modern travel agency and digital guide, providing the following services: Ferry Ticket Booking: We offer real-time booking and ticketing for all Greek islands, through official integration with ferry companies. Accommodation Communication Facilitation Service: We offer the ability to submit inquiry requests for selected accommodations, facilitating direct contact with property owners. Vehicle Rental Communication Facilitation Service: We provide a platform for submitting rental requests for cars and motorcycles, connecting you directly with local providers. Role of IslandPass: We operate exclusively as intermediaries. For ferry tickets, the transport contract is governed by the terms of the respective company. For accommodation and vehicle rental services, IslandPass facilitates communication, while the final agreement and payment are made entirely and directly between the user and the third-party provider/owner.

Ferry tickets are issued in real-time through the Certus booking system. Upon completion of issuance, the terms and conditions of the respective ferry company apply exclusively. Regarding accommodation and vehicle rentals: - Submitting a request does not constitute a confirmed booking. IslandPass operates as a communication channel, forwarding your interest to the respective owner/provider. - Availability and final confirmation depend exclusively on the service provider, who will contact you directly. - IslandPass does not guarantee the availability of accommodations or vehicles displayed on the website, as their management is handled by third parties. You are responsible for providing accurate information. Incorrect information may result in the owner being unable to contact you or service refusal by ferry companies.

All prices are displayed in EUR and include applicable taxes unless stated otherwise. Ferry Tickets: Prices are set by the ferry companies, and payment is made online at the time of booking through our certified payment provider EveryPay (PCI-DSS compliant). We neither store nor have access to credit/debit card details — card data is handled solely by EveryPay under its own terms and privacy policy. Accommodation & Vehicle Rentals: Displayed prices are indicative and set by individual providers. Payment Flow & Commissions: For ferry tickets, payment is collected via EveryPay and settled to IslandPass as the merchant of record; we retain our agreed commission and remit the net amount owed to the respective ferry company. For accommodation and vehicle rental services, we do not collect payments, deposits, or guarantees — the financial transaction and settlement are made entirely and directly between you and the owner/provider, according to the terms you agree upon with them. Refunds: When a refund is approved for a ferry ticket, it is returned through EveryPay to the card originally charged. Crediting time depends on the card-issuing bank. Electronic Payment Security: Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA & MasterCard. The Payer then has to enter his personal secret code to complete the transaction successfully.

Ferry bookings can be cancelled or modified within 10 minutes of booking for a 100% refund (grace period), provided this is technically supported by the respective ferry company. After the grace period, each company's cancellation policy applies: - Cancellation fees range from 0% to 75% of the ticket price depending on the company and timing. - Tickets may be converted to open tickets for future use (12-month validity). - Some modifications may not be available close to departure time. Detailed cancellation policies for each company are available on our FAQ page. Accommodation and vehicle rental cancellation policies are determined exclusively by each individual provider. IslandPass does not participate in the cancellation or refund process for these services.

You may create an account to access additional features such as booking history, saved passengers, and saved vehicles. You also have the option to delete your account. You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized access. We reserve the right to suspend or terminate accounts that violate these terms.

When using IslandPass, you agree not to: - Use the inquiry and booking request features to send spam, abusive, threatening, or misleading messages to accommodation owners, vehicle providers, or IslandPass staff. - Submit fraudulent or fake booking requests, or requests on behalf of another person without their consent. - Use automated systems, bots, scrapers, or any other means to extract, harvest, or collect data from the website. - Attempt to gain unauthorized access to any part of the platform, other user accounts, or supporting systems. - Interfere with the normal operation of the website through denial-of-service attempts, malware, or any other means. - Use the service for any illegal activity or in any way that violates these terms. We reserve the right to suspend or terminate access, as well as to take any appropriate legal action, in case of violation.

All content on this website, including text, graphics, logos, images, and software, is the property of IslandPass or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent.

The website may contain links to third-party websites, including ferry companies, accommodation owners, vehicle rental providers, local businesses, and mapping services. IslandPass does not control and bears no responsibility for the content, privacy policies, or practices of these external websites. The inclusion of a link does not imply endorsement. You should review the terms and privacy policies of any third-party website you visit through our links.

Although we strive for the uninterrupted operation of IslandPass, we bear no responsibility for unavailability or interruption of the service due to the following: Maintenance: Scheduled or unscheduled maintenance of the platform. Technical Issues: Server failures, infrastructure problems, or other technical malfunctions. Cyberattacks: Security incidents or attempts at malicious use of the website. Third-Party Services: Outages or malfunctions of services we rely on (e.g., the Certus ferry booking API, payment processors, hosting, authentication providers). Force Majeure: Natural disasters, strikes, government actions, or any other event beyond our reasonable control. We are not liable for any damages, losses, or missed bookings resulting from the inability to access the website during such events.

IslandPass operates exclusively as an intermediary and information provider. As such, we bear no responsibility for the following: Ferry Transport: Any route changes, delays, or cancellations due to weather conditions, strikes, or technical issues of the ferry company. Responsibility for trip execution belongs entirely to the respective company. Third-Party Services (Accommodation & Vehicles): As IslandPass only facilitates initial communication, we bear no responsibility for the quality, condition, safety, or availability of accommodations and vehicles, any withdrawal by the owner, or user no-show. Contractual Relationship: Accommodation or vehicle booking constitutes an agreement made entirely and directly between the user and the provider. IslandPass is not a contracting party to this relationship and does not mediate in financial disputes. Content & Information: Although we make every effort for the accuracy of the local guide, we do not guarantee the accuracy of information provided by third parties. Our liability is limited exclusively to the commission amount we receive for ferry ticket issuance.

IslandPass reserves the following rights, at any time and without prior notice: Modification of Features: We may modify, add, or remove features, functionality, or content on the website. Temporary Suspension: We may temporarily suspend all or part of the service for maintenance, upgrades, or other operational reasons. Permanent Discontinuation: We may permanently discontinue any part of the service. Pricing Changes: We may change or adjust pricing, commissions, available companies, or partner listings. We bear no responsibility for any losses, missed savings, or inconvenience that may result from such changes. Continued use of the website after any such change constitutes acceptance of the modification.

These terms are governed by the laws of Greece. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Syros, Greece.

We reserve the right to update these Terms and Conditions at any time. Changes become effective immediately upon posting on the website. Continued use of our services after any changes constitutes acceptance of the updated terms.

For questions about the Terms of Use, please contact us on our Contact page.